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Administrative Staff

Qaisra, Office Manager

Qaisra became part of the Peak team in early 2013, as a Medical Receptionist. She moved here from Scotland in 2007, where she obtained substantial retail management and customer service experience. Earlier she earned a BA with honors in Communications and completed graduate work in that field.

Since arriving in the U.S., she served as an Administrative Assistant in another Waterbury clinic before joining Peak in 2013.  In 2014 Qaisra became the Office Manager, and now implements, oversees and manages all administrative operations of the clinic, as well as a point of contact for our providers.  She says that her name means “Empress”, and it fits!



Carolyn, Patient Access Representative

Carolyn joined the team in 2023 as an experienced Patient Access Representative. She graduated from Stone Academy in January of 2019 for Medical Assisting, preparing her with the confidence and knowledge to work both clinical and administrative roles. She has experience in primary care internal medicine offices, obstetrics and gynecology, and now in a physical therapy office. She takes pride in her job and is always eager to learn new things, with the goal of helping others receive the treatment that they deserve.

In her spare time, she enjoys long drives, listening to music, going to the movies and spending time with family. Carolyn has a big interest in criminal justice and watching interrogations. She is a big animal lover and owner to a chihuahua and dwarf rabbit. Be prepared, her laugh is infectious!


Crystal, Patient Access Representative

Prior to stepping into her role as a Patient Access Representative at Peak, Crystal had experience in the medical field working at a chiropractic office for 6 years. She also worked in retail, ran her own business, which all led to her finding her passion in helping others. Crystal finds joy in being part of a patient's healing journey, supporting them in any way she can through the difficulties and celebrating their successes!

When Crystal isn't at Peak making patients smile, you'll find her walking her dogs, dancing to live music, climbing, hiking, or hula hooping! Being someone that is always giving to others, she finds her own healing in recentering herself by doing the things she loves.

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